HELP & FAQ

TRUST & SAFETY

Absolutely. Every ArriveClean professional goes through a thorough vetting process that includes a nationwide background check, identity verification, and an in-person interview. Some qualities we look for in an applicant is their reliability, professionalism, and attention to detail. So you can feel confident that the person in your home has been carefully screened. We are fully insured for your protection.

If anything is damaged during your cleaning, please let us know within 24 hours. We’ll investigate the claim and make it right. Contact us here .

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

Our job is to ensure you are pleased with our service. If you are not content with your cleaning, we will come out and re-clean (within a 7-day window).

SERVICES & WHAT'S INCLUDED
Service Features Standard Clean ⭐ Deep Clean
(Most Popular)
Move-In / Move-Out
All surfaces dusted & wiped
Floors vacuumed & mopped
Kitchen & bathrooms disinfected
Inside microwave cleaned
Baseboards hand-wiped
Door frames & trim detailed
Detailed light fixtures, blinds, vents
Deep scrub showers & tubs (surface-level grout)
Remove built-up grease & soap scum
Cabinets & drawers cleaned inside
Appliances cleaned inside & out (oven/fridge) Add-On Add-On
Interior window glass (accessible)
Ideal For Recurring maintenance First visit, seasonal reset, or homes not cleaned in 30+ days Vacant homes, move-outs, and turnovers

Not sure which service to choose? If your home hasn’t been professionally cleaned in 30+ days, we recommend starting with a Deep Clean.

Our Standard Clean covers the essential areas of your home to keep it fresh, tidy, and maintained between deep cleanings.

 

First-time clients who haven’t had a professional cleaning recently, we recommend selecting the Deep Clean add-on to ensure optimal results. This gives our team the time needed to bring your home up to our standard. After that, our Standard Clean is the perfect choice for recurring services.

 

🛋 Living Areas & Bedrooms

  • Vacuum, sweep, and mop all floors
  • Dust all surfaces, ceiling fans, blinds, and vents
  • Dust baseboards and window sills
  • Make beds
  • Remove cobwebs
  • Clean and disinfect doorknobs and switch plates

 

🚿 Bathrooms

  • Clean and disinfect counters, sinks, showers, bathtubs, and fixtures
  • Clean and disinfect toilets
  • Clean mirrors
  • Clean floors
  • Wipe exterior of cabinets and drawers
  • Empty trash and wipe trash can

 

🍳 Kitchen

  • Sweep and mop floors
  • Clean and disinfect countertops and sinks
  • Clean exterior of appliances, cabinets, and drawers
  • Clean microwave (inside and out)
  • Wipe range hood exterior
  • Clean stovetop, burners, and knobs
  • Polish stainless steel surfaces
  • Clean exterior of range hood
  • Empty trash and wipe trash can

 

You can book your cleaning services 24 hours a day on our booking page here.

Our Deep Clean is a comprehensive, top-to-bottom service designed to reset your home. Ideal for first-time clients, seasonal refreshes, or homes that haven’t been professionally cleaned in over 30 days.

 

Includes everything in our Standard Clean, plus the following detailed upgrades:

 

🛋 Living Areas & Bedrooms

  • Hand-wipe baseboards in detail
  • Wipe down door frames and door facings
  • Detailed dusting of blinds and vents
  • Vacuum under accessible furniture (we do not lift furniture over 20 lbs)
  • Wipe down accessible furniture surfaces
  • Detailed cleaning of light fixtures
  • Remove built-up dust from corners and edges

 

🚿 Bathrooms

  • Deep scrub showers, tubs, and tile grout (surface level)
  • Detailed cleaning behind and around toilet base
  • Hand-wipe baseboards
  • Remove soap scum and mineral buildup
  • Polish fixtures
  • Detail-clean door frames and light switches

 

🍳 Kitchen

  • Detailed cleaning of backsplash areas
  • Hand-wipe baseboards
  • Detail-clean cabinet fronts
  • Remove grease buildup around stove area
  • Clean door frames and high-touch areas in detail

 

What’s Not Included (Optional Add-Ons)

  • Inside oven
  • Inside refrigerator
  • Interior cabinets and drawers
  • Interior windows

You can book your cleaning services 24 hours a day on our booking page here..

Our Move-In/Move-Out Clean is our most comprehensive service, designed to prepare an empty home for new occupancy.

 

Ideal for move-outs, real estate listings, property management turnovers, and pre-move-in resets.

 

Includes everything in our Deep Clean and Standard Clean, plus the following additional detailing:

 

🛋 Living Areas & Bedrooms

  • Clean interior closets (shelves and rods wiped down)
  • Wipe down full interior doors
  • Spot-clean walls (light marks only)
  • Clean interior window glass (accessible)
  • Clean window tracks (basic debris removal)

 

🚿 Bathrooms

  • Clean cabinets and drawers inside and out
  • Clean and disinfect toilets (including base area)

 

🍳 Kitchen

  • Clean appliances inside and out
  • Clean cabinets and drawers inside and out

 

🪟 Windows & Finishing Details

  • Clean interior window glass (accessible)
  • Basic window track cleaning

 

⚠ Important Notes

  • Home must be empty prior to service
  • Electricity and water must be active
  • We do not lift furniture over 20 lbs
  • Exterior windows and carpet steam cleaning are not included

You can book your cleaning services 24 hours a day on our booking page here.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

PRICING & POLICIES

Our pricing depends on the size of your home, the type of cleaning (Standard, Deep, or Move-In/Move-Out), and the level of detail required.

 

We provide instant, transparent pricing through our online booking form — no hidden fees or surprise charges.

 

Simply enter your home details, and you’ll see your exact price before confirming your appointment.

 

If you’re unsure which service is right for you, feel free to contact us — we’re happy to help.

We understand plans can change. To be fair to our cleaning team and to protect scheduled time, we follow the policy below:

 

  • 24+ hours notice: Cancel or reschedule free of charge.
  • Less than 24 hours notice: A 50% late cancellation fee will apply.
  • Same-day cancellations (within 6 hours of appointment) or no-show: The full service amount (100%) will be charged.

 

If there’s an emergency, please reach out as soon as possible. We’re happy to review situations on a case-by-case basis.

Your satisfaction is important to us. If you are not fully satisfied with your cleaning, please contact us within 24 hours of your service.

 

We will return to address any areas of concern at no additional cost. Our goal is to make it right.

 

Refunds are not automatically issued. If a resolution cannot be achieved after a re-service attempt, we will review the situation and determine an appropriate solution on a case-by-case basis.

 

Please note that refund requests made after 24 hours of service may not be eligible.

BOOKING & SERVICE AREA

No, you do not need to be home during your service.

 

Many of our clients provide secure access to their home and return to a freshly cleaned space. Our cleaning professionals are thoroughly vetted and trained to treat your home with care and respect.

 

If you prefer to be present during the cleaning, you are absolutely welcome to stay.

 

Please ensure we have reliable access to the property at the scheduled time. If we are unable to enter, a lockout fee may apply.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

We serve San Francisco and the communities throughout the Peninsula, including Daly City, South San Francisco, San Bruno, Pacifica, Millbrae, Burlingame, San Mateo, Foster City, Belmont, San Carlos, Redwood City, Menlo Park, and surrounding areas.

Don’t see your city? Contact us — we’re expanding quickly.